Frequently Asked Questions

1. How often should I use Lumivie™?

For best results, we recommend using Lumivie™ for approximately 10 minutes per treatment area, 3 to 5 times per week. Many customers choose to make it part of their regular self-care routine. Consistent use is key to achieving the best results.

2. When will I start seeing results?

Everyone's skin is unique, but many customers notice smoother-looking skin and a more relaxed feeling after their first few sessions. Visible improvements in skin appearance typically become more noticeable with consistent use over several weeks.

3. Does Lumivie™ hurt?

No. Lumivie™ is designed to provide a comfortable and relaxing massage experience. The adjustable suction levels allow you to customize the intensity to suit your comfort level. We recommend starting on the lowest setting and gradually increasing the intensity as your body becomes accustomed to the treatment.

4. Can I use body oil with Lumivie™?

Yes. We recommend applying a lightweight body oil before treatment to help the device glide smoothly across the skin while enhancing your massage experience. Avoid using thick creams or lotions, as they may reduce the effectiveness of the suction.

5. Is redness after use normal?

Yes. Mild redness is completely normal and is caused by increased circulation and the gentle suction action of the device. It typically fades within a few hours. If you have sensitive skin, we recommend using the lowest suction setting and shorter treatment sessions when first getting started.

6. Can I use Lumivie™ every day?

Yes. Many customers use Lumivie™ as part of their daily self-care routine. If you're new to cupping massage, we recommend starting with 3 to 5 sessions per week before increasing frequency based on your comfort level.

7. How long does the battery last?

A full charge provides multiple treatment sessions before needing to be recharged. Lumivie™ is USB rechargeable, making it convenient for both home and travel use.

8. What's included in the box?

Every order includes:

  • Lumivie™ Body Sculptor
  • USB Charging Cable
  • User Guide

Everything you need to get started is included in the box.

9. What if I don't love it?

Your satisfaction is our priority. If you're not completely satisfied with your purchase, simply contact us within 30 days of delivery and we'll help you arrange a return in accordance with our Return Policy.

10. Does Lumivie™ come with a warranty?

Yes. Every Lumivie™ Body Sculptor is backed by our 12 Month Limited Warranty, covering manufacturing defects under normal use. If you experience a covered issue, simply contact our customer support team and we'll be happy to assist you.

11. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 5–10 business days, depending on your location. You'll receive a shipping confirmation email with tracking information as soon as your order has been dispatched.

(Update these delivery times if they differ from your actual shipping estimates.)

12. How do I track my order?

Once your order has been shipped, you'll receive an email containing your tracking number and a link that allows you to track your shipment in real time.

13. Can I change my shipping address after placing an order?

If your order has not yet been processed, we'll do our best to update your shipping address. Please contact us as soon as possible. Once an order has been shipped, we may no longer be able to make changes.

14. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. We also offer secure payment options such as Shop Pay, PayPal and any additional payment methods available at checkout.

15. How do I contact customer support?

Our customer support team is here to help.

If you have any questions about your order or need assistance with your Lumivie™ product, simply visit our Contact Us page and complete the contact form. We'll get back to you as quickly as possible.

16. Who should not use Lumivie™?

Lumivie™ is intended for healthy adults. Do not use the device over broken or irritated skin, open wounds, or areas with active skin infections. If you are pregnant, have a pacemaker or other implanted medical device, a bleeding disorder, severe varicose veins, or any medical condition that could be affected by massage or suction therapy, consult your healthcare professional before use. If you experience persistent discomfort, discontinue use and seek medical advice.