Refund Policy

30-Day Money Back Guarantee

At Lumivie™, your satisfaction is our priority.

We stand behind the quality of our products and want you to shop with complete confidence. If you're not completely satisfied with your Lumivie™ purchase, you may request a return within 30 days of receiving your order.

To begin a return, please contact us using our Contact Us form. Our support team will guide you through the return process.

To be eligible for a refund, the product should be returned in good condition with all included accessories. Original packaging is appreciated but not required.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrives damaged, defective, or we shipped the incorrect item.

For your protection, we recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Damaged or Defective Products

If your Lumivie™ product arrives damaged, defective, or develops a manufacturing fault during the warranty period, please contact us as soon as possible using our Contact Us form.

To help us process your request quickly, please include:

  • Your order number
  • A brief description of the issue
  • Photos or a short video showing the problem (if applicable)

Once your claim has been reviewed and approved, we will provide a replacement or refund at no additional cost.

12-Month Limited Warranty

Every Lumivie™ Body Sculptor is backed by our 12-Month Limited Warranty against manufacturing defects under normal household use.

This warranty covers defects in materials and workmanship.

The warranty does not cover damage caused by:

  • Accidental damage
  • Misuse or improper use
  • Unauthorized repairs or modifications
  • Normal cosmetic wear and tear
  • Failure to follow the product instructions

If you believe your product is covered under warranty, simply contact us using our Contact Us form and our team will be happy to assist.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us using our Contact Us form.

We'll investigate the shipment with the carrier and, where appropriate, arrange a replacement or refund.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not entered processing or shipment.

Once an order has entered processing or has been shipped, we are unable to cancel the order.

How to Request a Return or Warranty Claim

To request a return, refund, or warranty claim, please visit our Contact Us page and complete the contact form.

When contacting us, please include:

  • Your full name
  • Your order number
  • A brief description of your request
  • Photos or videos if your item is damaged or defective

Our customer support team will review your request and respond as quickly as possible with the next steps.

Contact Us:
https://thelumivie.com/pages/contact-us